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Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Deliveries are made within Germany and in the following countries: Belgien, Niederlande, Luxemburg, Dänemark, Österreich, Frankreich (Festland), Italien, Großbritannien (UK), Schweiz, Österreich, Niederlande, Lichtenstein, Belgien, Luxemburg, Dänemark, Spanien.

Dispatch costs (inclusive of legally applicable VAT)

Deliveries within Germany:

DHL Paket Deutschland (auch Inseln und Paketstationen) bis 10 kg: 3,90 Euro; bis 20 kg: 7,90 Euro
Deliveries to foreign countries:

DHL Frankreich, Tschechische Republik, Polen, Monaco, Österreich, Niederlande, Belgien, Luxemburg, Dänemark bis 0,5 kg: 6,65 Euro; bis 2 kg: 11,49 Euro; bis 3 kg: 11,99 Euro; bis 5 kg: 12,99 Euro; bis 8 kg: 13,99 Euro; bis 10 kg: 15,99 Euro, bis 20 kg: 22,00 Euro

DHL Schweiz, Lichtenstein bis 0,5kg: 6,65 Euro, bis 1kg: 9,50 Euro, bis 2 kg: 15,90 Euro; bis 5 kg: 21,00 Euro; bis 10 kg: 32,90 Euro

DHL Finnland, Belgien, Lettland, Kroatien, Italien, Litauen, Schweden bis 500g: 6,65 Euro; bis 1 kg: 9,50 Euro; bis 2 kg: 14,50 Euro; bis 5 kg: 17,90 Euro, bis 10kg: 23,90 Euro

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1-4 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

Payment in cash at the time of collection
-  Prepayment via transfer
Payment via PayPal
Payment via paydirekt
Payment by invoice
Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

-  Payment in cash at the time of collection
-  Prepayment via transfer
-  Payment via PayPal
Payment via paydirekt
Payment via Sofortüberweisung [immediate transfer]

Further details on payment


We reserve the right to make the delivery only against prepayment via transfer in isolated cases.
Payment by invoice is from the second order onwards.

The invoice amount is to be settled at the time of payment on invoice within 10 days.

Our bank account:

Xyba Naturpodukte (UG)
IBAN: DE04 7004 0041 0552 5647 00

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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